Customers

Now you guess, which is the most important part in bar business?

Location? – Wrong!

Ladies? – Wrong!

Attitude? Music? Design? – Wrong, wrong, wrong!

The correct answer is: customers!

Because, everything is built up towards customers, indeed. Like in any business, the main goal is to make profit. And the only source of money is the customers.

It’s good to chat with customers sometimes. As an owner, you can make new friends; get some news, exchange good ideas etc. On the other hand, not very many customers are interested in chatting with strangers, despite their position. Anyway, getting new friends is a big advantage.

There are no good or bad customers in general. Even if something bad happens, it turns to good someway. Example?

One day some months ago a bunch of almost drunk young men came to our bar. Ordering many drinks, they started arguing, perhaps fighting about something and then suddenly were running away! Not paying for the drinks, of course. Our ladies were running to catch them. I was staying in bar alone. After some twenty minutes the ladies were coming back, very satisfied. Thanks to police, everything was solved and the bill was paid.

After a couple of minutes, two policemen were coming to our bar. Indeed, the same who helped us. What you think? -- Yes, you’re right! They enjoyed free drinks in our bar more than one hour. You bet, they could remember this particular bar for a long time after.